Introduction
Applied AI Partners, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at www.appliedaijax.com or use our services.
Information We Collect
Information You Provide
When you use our contact form, schedule a consultation, or communicate with us, we may collect:
- Your name
- Email address
- Phone number
- Message content
- Business/agency information you choose to share
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- IP address (anonymized)
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and contact form submissions
- Provide AI consulting, training, and implementation services
- Improve our website and services
- Send relevant communications (only with your consent)
- Comply with legal obligations
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS), secure email handling through Resend, and limited access to personal data.
Third-Party Services
Our website uses the following third-party services:
- Vercel — website hosting
- Resend — email delivery for contact form submissions
- Google Fonts — typography
These services may collect limited technical data as described in their respective privacy policies.
Calendar Integration (ChatIQ — Google & Microsoft)
When an insurance agency connects their Google Calendar or Microsoft Outlook Calendar to a ChatIQ chatbot, ChatIQ accesses the following data on behalf of the connected account:
- Calendar busy/free information — only the start and end times of existing events are read, to show website visitors which 30-minute slots are open during the agency's configured business hours. Event titles, descriptions, attendees, and attachments are never requested or stored.
- Create new calendar events — when a visitor books an appointment through the chatbot, ChatIQ creates a single calendar event on the connected account with the visitor as an attendee. ChatIQ does not modify or delete any other events.
How data is used: Busy/free times are used exclusively to compute available appointment slots for chatbot visitors. Newly created events are used exclusively to confirm appointments with the visitor and the agency.
Where data is stored: OAuth refresh tokens are stored encrypted at rest in our Supabase (PostgreSQL) database, in the United States. Busy/free data is fetched on demand and never persisted. Only the appointment metadata that the agency itself created is retained, for history within the agency dashboard.
Who data is shared with: ChatIQ does not sell, share, or transfer calendar data to any third party. Calendar data is not used to train AI models, is not used for advertising, and is never accessed by Applied AI staff except as necessary to respond to a support request initiated by the agency.
Retention: Calendar tokens are retained until the agency disconnects the calendar in their dashboard, at which point the tokens are deleted and the OAuth grant is revoked on the provider side. Appointment history is retained while the agency's ChatIQ subscription is active.
Revocation: Agencies can disconnect a calendar at any time from their ChatIQ dashboard. Users can also revoke ChatIQ's access directly at myaccount.google.com/permissions (Google) or account.microsoft.com/privacy/app-access (Microsoft).
Compliance: ChatIQ's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of marketing communications
- Request information about how your data is used
Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
- Email: info@appliedaijax.com
- Phone: (904) 830-9969
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.